“It did not work on my dog I‚Äôve sent y‚Äôall several post on Facebook if anything she got worse I resorted to using half apple cider and a half water and it‚Äôs working I‚Äôm very disappointed in your product however I know it works for some but it did not work for me”
Hi Angie,
I'm so sorry about that. Must be something in it that doesn't agree with her. I will get a refund processed for you right now.
Thank you,
Elyse
Hi Michelle,
I’m sorry you haven't seen any results yet. Although many of our customers see instant results, sometimes it will take some pets 2-4 weeks of consistent use for the skin to restore.
Here are some simple tips to help achieve the best possible results for your pup!
For healthy animals, the recommended washing interval is once every 2-4 weeks. However, you may feel free to wash as often as you like, because the probiotic kefir supports the skin’s natural biome and doesn’t disrupt it.
For animals with chronic skin issues, it is best to bathe the animal once every 3 days for the first two weeks, then once a week until the skin normalizes. We highly recommend using a daily-use product, like Daily-use Probiotic Deodorizer or Daily-use Probiotic Detangler. The daily-use products will provide a much needed boost of probiotic to those trouble spots.
You are fine switching to a monthly or bi-monthly routine once the skin has normalized.
Hope that helps and let me know if you are still not seeing results in a week or two! We are here to help!
“Used this shampoo/conditioner with the dilution bottle. It lathers up nicely and rinses easily out of his long, thick coat. He‚Äôs nice and clean with a beautiful shiny coat. Will definitely continue to use!”
