“I dont blame this product. I am sure it works well on some dogs. But my little Westie girl was even itchier after using the shampoo and spray. Biting more than before I used it on her. Again, not saying this is a bad product. It just didnt work on my dog. Glad you had this travel size available.”
Hi Beth,
If your Westie girl is even itchier after using these products its possible that she is sensitivity to an ingredient. In this case we do recommend discontinuing use. We do have a 100% satisfaction guarantee and are happy to send you something different to try or issue a refund. Just let me know which you prefer!
Thank you,
Susie
“I took the shampoo/conditioner to my groomer for her to use on my dog. He smelled good for one day, which is why I bought the full size bottle. The scent went away the next day, which doesnt happen with whatever the groomer uses. He was still itching and licking the very same day. Im not happy with your product, plus I havent received my full bottle yet. The post office left a tag, I signed it, but they never came back with the package. Overall bad experience.”
Hi Mardi,
I'm sorry to hear about your experience. Every case is different and it can take -4 weeks for the skin to restore. How long did you use the products for and how frequently? I'd love to help.
If you prefer a refund for the items UPS did not re-deliver rather than a replacement, I'd be happy to do so.
Thank you,
Susie
Hi Andrea,
We're sorry that you weren't happy with your purchase. We do have a 100% satisfaction guarantee. I'd be happy to send you a different product for you to try (like our probiotic detangler) or issue a refund. Just let me know which you prefer!
Thank you,
Susie
“I have used the probiotic spray on my dog several times. I really like the fragrance! Dont know if it is doing anything for his skin, yet. Will have to reevaluate over time. I havent tried the shampoo yet but with the pleasant smell, Im more likely to be happy with the product.”
“Purchased the sample kit in honeysuckle- after reading reviews. Didnt have super high expectations as Ive been let down before with special pet products. I have only used once but I feel that so far this product has surpassed my expectations! Product lathered well and rinsed beautifully which helped reduce bath time making me and my sweet girl happy! My puppy (shes 3) is a lab/German shepherd mix and sheds like crazy. This helped soften up her coat allowing for a more thorough brushing which she seemed to enjoy more. So far we have noticed her coat seems softer and brighter and she has been licking much less already. Going to use samples a few more times to confirm but fully expect to be a long time customer! Thank you for such a great product for our fur baby!”
“Bought this to try out the scent before committing to a whole bottle. Glad I did! The fragrance is nice, but too strong for my liking. I prefer my dog to smell like a dog - this was like dousing my poor pup in perfume. Some folks may like this but it wasn't for me. I prefer the unscented products.”
