“Awful!! The The pet bomb travel stick and container full-size came very dried out to the point where I can‚Äôt put it on my dogs nose or even get it out of the container the travel stick was cracked. I ordered shampoo and I received antibiotic spray I‚Äôve put it on my dog multiple times and have not noticed any improvement!”
Hi Renae,
I'm so sorry to hear that you're having some issues with the Itch Relief and Prebiotic Pet Balm. I'd love to help! How long have you been using the Itch Relief for and how frequently has it been applied?
The Prebiotic Pet Balms are shipped in a hard consistency so that they don't melt during transit. We recommend using the back of a metal spoon to break the surface of the larger container, which will then make it easier to apply. You can also let the balm sit outside in the sun to warm up, or warm the balm really well with your fingers before applying.
Thank you,
Susie
“Marginal results. Used the probiotic shampoo/conditioner every two weeks as directed and apply the spray a couple times a day. Only very temporary relief for my dog.”
Hi March,
I'm sorry to hear that you haven't seen results from our shampoo + conditioner. I'd love to help! Every case is different and it can take 2-4 weeks of consistent use for the skin and coat to restore. For more chronic skin issues and excessive itchiness, we recommend bathing your dog once every three days for the first two weeks, then once a week until the skin normalizes. You are fine switching to a monthly or bi-monthly routine once the skin has normalized.
We do have a 100% satisfaction guarantee. If this doesn't do the trick we'd be happy to recommend another product that may help or issue a refund.
Thank you,
Susie
I am sorry that you have not seen any results. We do have a Super Sour! Anti Chew Spray that can be applied to the area immediately after the Itch Relief to help deter your dog from chewing and licking. Would you like to try it? We do offer a 100% satisfaction guarantee as well.
“My dog has dry itchy skin on his back. I tried the shampoo and follow up with this spray. So far not exactly a huge difference. But will keep trying.”
I checked the status of your order and it seems that your package was either lost or damaged in transit. I'm so sorry about that! I will get a replacement sent to you as soon as possible and will follow up with tracking information once I get it.
Thank you,
Susie
