Hi Fred,
I'm sorry to hear that you haven't seen the results that you're looking for. I'd love to help!
How long did you use the shampoo for and how frequently? Are you using the Probiotic Hot Spot Hydrogel specifically for hot spots or to address another type of wound? How frequently are you applying the Probiotic Hot Spot Hydrogel?
Thank you,
Susie
“Our Shishon gets hotspots during high allergy seasons. The Probiotic Hot Spot Hydrogel didn‚Äôt help heal his spots fast enough and I couldn‚Äôt keep him from licking the hot spot. I‚Äôm hoping the shampoo will help, too soon to know if it is working.”
Hi Heather,
I'm sorry to hear that you haven't seen results with our Probiotic Hot Spot Hydrogel. I'd love to help! How long have you been using this product and how frequently is it being used?
Thank you,
Susie
“Wow, I‚Äôm impressed how quickly and how well this worked! One of my dogs has been struggling with a rash on the inside of her thighs. The Probiotic Hotspot Gel worked!”
I am so sorry that you did not receive your order! It looks like USPS delivered the package to your front door on 10/15/20. I will get a replacement sent to you as soon as possible, and will follow up with tracking information once I get it.
Thank you,
Susie
Hi Sheila,
I'm so sorry to hear that. Can I ask how many times it was used? I would love to see if I can help or get a refund issued to you as we have a 100% satisfaction guarantee on all of our products.
Thank you,
Elyse
