Hi Sara,
I'm sorry to hear that you weren't a fan of our Evergreen fragrance! We do have a 100% satisfaction guarantee. We'll go ahead and issue a refund for the Evergreen Grooming Kit. If you'd like to donate the kit to a local animal shelter or groomer, that would be great. Please allow 3-5 business days for your bank to process the refund on their end. Feel free to reach out with any further questions or concerns and we'd be happy to help.
Thank you,
Jeremiah
“Love the smell. My only problem is they don‚Äôt offer the conditioner alone for this scent, nor can i see on Ingredients list where they are getting the evergreen smell from, since pine and fir and basically all the other evergreen essential oils are harmful to pets, i wanted to know where the scent derived from.”
HI Anna,
Thank you so much for your valuable feedback! Since pets are sensitive to essential oils, we decided to use synthetic fragrances that make up less than 1% of the ingredients.
Thank you,
Jeremiah
“Love the smell. My only problem is they dont offer the conditioner alone for this scent, nor can i see on Ingredients list where they are getting the evergreen smell from, since pine and fir and basically all the other evergreen essential oils are harmful to pets, i wanted to know where the scent derived from.”
HI Anna,
Thank you so much for your valuable feedback! Since pets are sensitive to essential oils, we decided to use synthetic fragrances that make up less than 1% of the ingredients.
Thank you,
Jeremiah
Hi Emily,
Thank you so much for your valuable feedback! We're so happy to hear your Golden Retrievers are enjoying our Evergreen Grooming Kit.
Thank you,
Jeremiah
Hi Emily,
Thank you so much for your valuable feedback! We're so happy to hear your Golden Retrievers are enjoying our Evergreen Grooming Kit.
Thank you,
Jeremiah
Hi Colleen,
Thank you so much for your positive feedback on our Evergreen Grooming Kit! We're so glad to hear you're enjoying our Evergreen fragrance.
Thank you,
Jeremiah
Hi Colleen,
Thank you so much for your positive feedback on our Evergreen Grooming Kit! We're so glad to hear you're enjoying our Evergreen fragrance.
Thank you,
Jeremiah
“My pups received this set for Christmas from Santa and today was out first day testing it out..success! It smells so fresh and good, was easy to rinse out (no residue), and left their fur soft and clean. I even used it on their faces and all three were fine with it. My AmStaff gets hotspots so I'm looking forward to using these products to help. So far I'm very pleased and will definitely repurchase!”
Hi Tiffany,
Thank you so much for your valuable feedback! We're so happy to hear you're enjoying our Evergreen Grooming Kit. Please keep us updated on your AmStaff's hot spot progress. We do also carry our Probiotic Hot Spot Hydrogel which I'm sure you'd find beneficial.
Thank you,
Jeremiah
