Hi Shawn,
We are sorry for this inconvenience. We emailed you on the 11th of August because your order came up as a possible fraud. Our protocol is to cancel possible fraudulent orders within 24 hours if we don't get a response. After receiving your response email, on the 14h of August, concluding that you were aware of this purchase and to confirm you weren't fraud, I followed up with an email on the 15th of August, letting you know that I had already cancelled your order and refunded you the amount of $54.87. I also then sent you an invoice for the same products in a new order and even honored your 10% off discount you had used. We never heard back from you and this order is still sitting as a draft order in our system, unpaid for. I'd be happy to go through with your shipment and I can resend you the invoice if needed too if you'd like to proceed but I just want you to be aware that you were refunded on August 13th for $54.87.
Thank you,
Jeremiah
Hi Elaine,
Our products contain no ingredients that would harm or hurt your pet. They're 98.5% natural ingredients and contain no alcohol. We recommend giving them a treat afterwards to associate the Probiotic Paw Spray with a positive reinforcement.
Best,
Jeremiah
Hi Christina,
I'm sorry to hear about your experience with our Probiotic Paw Spray! May I ask how often it was used and how frequently it was applied? I'd love to help.
Best,
Jeremiah
Hi Barbara,
I'm sorry to hear that our Probiotic Paw Spray didn't help your dog's paws. We do have a 100% satisfaction guarantee. How long did you use the spray and how frequently was it applied? I'd love to help.
Cheers,
Susie
