“Unfortunately the facility was closed due to wind when we arrived. No heads-up about it. Money spent for the trip from Zurich, spent the whole day out of two vacation days in total to see the closed door. We submitted the form for return.”
Dear Volha,
We sincerely apologize that your experience did not go as planned and that weather conditions made your visit impossible. Since these are weather-dependent activities, we always advise checking the schedules and operating times in advance on the day of travel, as mentioned on our website. Nonetheless, we have already canceled your booking and refunded the amount.
Best regards,
Your Swiss Activities Team
