“I booked first class tickets from Interlaken to montreux on the Golden pass Express online but I received a ticket stating my journey would start in Montreux. That was not what I wanted, my journey was in second class.”
Hello Valerie,
Thank you for your feedback.
I was able to review your booking, and indeed two seat reservations (window seats) for 2nd class were booked from Montreux to Interlaken (Golden Pass Express for the trip on December 10, 2025).
It is possible that you clicked the wrong option when booking, but these bookings were made by you.
If something similar happens in the future, you can always contact us. We would certainly have found a solution. It is always important to check tickets and bookings carefully.
We hope to welcome you back at Swiss Activities soon.
Kind regards,
Your Swiss Activities Team
Dear Konrad,
Thank you very much for your 5-star review. We are delighted that you were able to enjoy your day.
We look forward to welcoming you back at Swiss Activities soon.
Kind regards,
Your Swiss Activities Team
Chère Odete,
Merci beaucoup pour ton évaluation et ton retour. Nous sommes désolés que le prix n’ait pas été à la hauteur de tes attentes.
Veuillez noter que la réservation de siège dans le Golden Pass est obligatoire et que le train est complet de nombreux jours. Sans réservation de siège, le transport n’est malheureusement pas possible. Nous espérons néanmoins que tu as pu profiter de ton voyage.
Si tu as d’autres questions ou si nous pouvons faire quelque chose pour toi, nous sommes à ta disposition avec plaisir.
Meilleures salutations,
L’équipe Swiss Activities
