“Apparently you need to buy a separate seat ticket along with the regular ticket so when I got to the bus station there was only 1 seat available and 3 of us. So then i needed to buy a train ticket to get me there ontop of the bus ticket. I contacted Swiss activities which basically told me to bad. So yah, I bought what I thought was bus tickets only to find out they were in fact good for nothing without reserving an actual seat on the bus and couldnt get my money back even though I had the train office write a note explaining the situation. A total waste of money.”
Dear Rebecca,
Thank you for your review, and please accept our apologies for the inconvenience caused. We’re truly sorry that you were unable to take part in the activity as planned.
The activity description clearly states that a seat reservation on the bus is mandatory. You contacted our customer support about this, and we offered you the option to send us the newly purchased tickets so we could review your request and possibly cancel your original booking. Since you didn’t make use of this option, we were unfortunately unable to proceed with your request.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Your Swiss Activities Team
“Parcours en tra
Voyage en bus classique, commentaires du chauffeur quasi inexistants. Aucun intérêt de voyager avec un bus Bernina Express. Une ligne classique serait aussi bien et sans doute moins chère.”
