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Hi Rowan,
Thanks for sharing your feedback with us. We're pleased to hear that you were happy with the delivery of your order.
We're sorry to hear that you haven't experienced the results you were hoping for with your treatment. We recommend reaching out to our customer support team or having a chat with your clinician to discuss some solutions or alternatives. They can provide guidance and support to make sure you're receiving the right treatment and best results.
Thank you for choosing us for your healthcare needs. We're here to assist you every step of the way.
Best,
David
