Thank you for your kind feedback on our service! We understand that our pricing can differ from other sources, and our goal is to provide high-quality care, comprehensive support, and safe treatment options for all our patients. Your feedback is important to us, so please know we’re continuously working to make our services as affordable as possible.
Hallo Hans, jammer om te horen dat je behandeling niet effectief is geweest. Wij begrijpen dat dit frustrerend kan zijn en willen u graag helpen.
Als u vanuit uw klantenportaal een bericht naar ons team stuurt, helpen wij u graag met enkele mogelijke oplossingen of alternatieven om ervoor te zorgen dat u het beste uit uw behandeling bij ons haalt.
Bedankt dat u de tijd heeft genomen om feedback achter te laten.
Best,
Nel
Dear Tom,
We want to apologise for the issues you've had with your recent treatment. Our commitment to providing high-quality products is one of our top priorities. Please rest assured that all of our orders are dispensed from registered pharmacies, ensuring the use of legitimate medication.
We take your concerns seriously and are actively investigating the issue with the pharmacy to find out what happened in this instance and prevent it happening again. Your feedback is important to us, and we appreciate your patience as we work to resolve this issue.
If you have any further questions or concerns, please feel free to contact our customer service team directly. We're here when you need us.
Best,
Nel
Hi Marinka,
We sincerely apologize for the lack of response from our support team. This was a miscommunication on our part and we strive to improve on this in the future.
We also apologize for the inconvenience caused by the long wait on your delivery. We understand how frustrating it can be when your expectations are not met.
Thank you for making us aware of this matter. We are always trying to better our service and this can help us do so. We hope we can regain your trust and have the chance to serve you better in the future.
Once again, we apologize for the inconvenience caused.
Best,
Nel
