“I wanted to order 10mg supply but the web site kept overuling me and suggesting 20mg and eventually 'ordered' them for me and charged me! I still don't know how. Not very happy. The web site needs to provide a direct PHONE NUMBER to call to discuss an intended order. Caverject works fine but the ordering system sucks. Also you should be able to order 'as required' and NOT on repeat prescription - which is carte blance for Treated to keep charging you.”
Hi,
Thank you for your feedback and for taking the time to speak with our customer service team. We apologise for any confusion and frustration you experienced with your recent order.
As explained during your call with our team, the 10mg supply is currently out of stock, which is why the system suggested the 20mg dosage. Your subscription is set to renew every three months, but you can pause or cancel it anytime.
We appreciate your suggestion for a direct phone number and will take it into consideration as we work to improve our service. In the meantime, please don't hesitate to reach out through your account if you need further assistance.
Best,
David
Hi Michael,
Thanks for taking the time to leave feedback. We're sorry to hear that you had difficulty administering your treatment.
If you need any advice or assistance, please contact our support team via your customer account. We're here to help.
Best,
David
