Hi Mohima,
We would like to apologise for any inconvenience caused by the delay in your treatment arriving.
We strive to ensure every treatment is sent as promptly as possible. However, sometimes there are unavoidable delays due to payment issues, medication stock etc.
We would like to assure you that our customer service team is always available if you have any questions on when to expect a treatment. There is also an option for 48 hour delivery if you need your treatment to arrive quickly in the future.
Thank you for your feedback. We hope to have you using our service again soon.
Best,
David
“I was billed for another round of medication due to me not being aware this was a subscription. This was not made clear to me and it’s definitely predatory business practise, especially when they will not refund you after the medicine has shipped.”
Hi Gary,
We are genuinely sorry to hear about your recent experience.
We understand the importance of transparency in our treatment plans, and we want to clarify that once an order is placed with us, the treatment plan is displayed, ensuring our patients are fully aware before making any payment. We aim to provide clear information about the subscription aspect of our services, and we apologize if this was not effectively communicated in your case.
Regarding your billing for another round of medication, we want to assure you that our patients have the option to skip or pause their treatment at any time through their personal accounts. It is essential for us to provide flexibility and control to our valued customers, and we apologize if this process was not apparent to you.
Once again, we are sorry for any inconvenience you experienced. Your satisfaction is our utmost priority, and we hope to have the opportunity to restore your trust in our services.
If you have any further questions or require any assistance, please don't hesitate to contact us.
Best,
David
