Hi Fiona,
We appreciate you taking the time to share your experience with us regarding the Estraderm patch. We sincerely apologize for any inconvenience caused by the patch falling off.
The proper adhesion of the patch is crucial for its effectiveness. If the patch has accidentally fallen off, we recommend the following steps:
1. Clean the area where the patch was previously applied with mild soap and water. Ensure the area is thoroughly dry before applying a new patch.
2. Apply a new patch to a different, clean, and dry area of skin as directed in the instructions.
3. Make sure to press firmly on the patch to ensure proper adhesion.
If the patch continues to have adhesion issues or falls off frequently, we recommend consulting with your healthcare provider. They can provide guidance on proper patch application techniques and alternative options if necessary.
Thank you for bringing this matter to our attention. We value your feedback, and we apologize for any inconvenience caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.
Best,
Laura
“Since the start i have nothing but admiration by the way Treated take care of thier clients, from the doctors involved to delivery perfect and professional”
