“My experience with Treated was yet again very satisfactory. Treated notifies me when my order is due. My repeat order saves me a lot of time and it saves me from checking my diary to make sure I re-order in time. An all round pleasant experience.”
“Yes, this did the trick from Day 4. Fewer restless nights and hot flushes have virtually stopped. Things are still improving after 2 weeks on Kliofem. Would recommend.”
Hi Rebecca,
We appreciate your feedback regarding your recent experience with our service. After thoroughly reviewing our records, we found that according to our records, you had subscribed to receive your treatment every 3 months. On the 11th of June, we proactively contacted you via email and text message to provide an opportunity for any changes to be made to your upcoming order. However, if no action is taken by the customer, the order is automatically sent as scheduled.
We apologize if there was any confusion or miscommunication regarding this process. It is important to note that our patients have the flexibility to pause or skip their treatment at any time. We strive to provide a high level of customer service and want to ensure that your needs are met.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will use it to improve our services going forward. We hope to have the opportunity to make it right and regain your trust.
Best,
David
“A great company, they supply top notch medication which is delivered quickly and well packed. They email to see how you are getting on with your medicine and keep a track of when your next prescrition is due. Highly recommend this company.”
