Hi Julie,
We apologize for any dissatisfaction you have experienced with your treatment. We understand that you feel it has not been effective for you, and we respect your decision to discontinue its use.
We would like to assure you that our customer support team has taken note of your request, and we have taken the necessary steps to stop your treatment plan with us. You will no longer receive any further supplies from our end.
Should you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to our customer support team.
Best,
David
Hi Christina,
We are sorry to hear about the issue you experienced with your recent shipment and the charges incurred. We apologize for any inconvenience caused.
At our company, we offer a subscription plan where treatments are shipped automatically every month. However, we understand that individual preferences may change over time. To ensure flexibility and provide an opportunity for our customers to review their treatment before each shipment, we send text messages and emails a few days before shipping. This way, you have the chance to make any necessary adjustments to your order.
We apologize if there was a miscommunication or oversight in processing your request to not send the treatment. If you no longer want to receive your treatment, we encourage you to access your personal account and pause your subscription. This allows you to have full control over your orders and make changes according to your needs.
We value your feedback and appreciate your patience as we work to improve our services. If there is anything else we can assist you with or if you have any further concerns, please let us know. We are here to help and ensure your satisfaction.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best,
Laura
