Hi Cindy,
Thanks for your feedback. We're sorry that you didn't receive the most effective treatment for you on this occasion.
Please be assured that our medical team is on hand to discuss alternative methods if the one initially suggested didn't work for you.
Once again, thank you for your feedback, and apologies for any inconvenience.
Best,
David
“I was surprised to receive a repeat prescription for the contraceptive pill without any contact telling me it was being sent out or any consultation to find out if it was still an appropriate medication for me. This is dangerous practice as my circumstances and health could have changed significantly since the first prescription 12 months earlier. I shall be returning to my GP in future to ensure a safe level of care.”
Hi Helen, thanks for your feedback. Since you placed your first order with us on February 2022 and chose an every 12 month subscription, a new order was generated and shipped to you on December 2022. We sent you emails regarding this new upcoming order, unfortunately, all our emails bounced back. I am really sorry that this incident occurred. Your subscription is now paused, and no further orders will be generated on your account. I hope we will be able to serve you better next time.
Best,
Anna
