Hi Amber,
We're sorry to hear you haven't found your treatment effective. We'd like to help to make sure you're getting the most from our service. Please feel free to get in touch with us via your customer account and we'll be happy to discuss your treatment with you to make sure you're getting the most out of it, or to discuss alternatives that might be better for you.
Thank you for taking the time to leave feedback.
Best,
Nel
