Hi Fran,
We would like to apologise for the inconvenience you experienced.
Over the festive period, there is a slight delay on our response times as our pharmacies have periods of closure to honour the holidays.
I can see that we have now reached out in reply to your request, so if you would like to log into your Treated account, you should find a response.
Apologies again for the delay, and we hope that everything is resolved for you. Please don't hesitate to reach out if you need anything else.
Best,
Nel
“I had an issue with the pen and made contact and had no reply whatsoever so lost money and decided to go elsewhere and cancel my subscription. Lack of support was crucial to my decision”
Hi Katherine,
We're really sorry to hear about the issue you had with the pen and this leading to you cancelling your subscription.
Just to provide some clarity to the situation, I have looked into this matter personally as we would never want a customer to go unsupported. Unfortunately in your case it doesn't appear that you reached out for support. Our chat logs only show you reaching out to close your account, but not you getting in contact about difficulties with using your pen.
We would like to assure you that had we known about your difficulties, a member of our prescribing team would have reached out to you, either via chat or phone call to ensure you got the best experience out of your treatment.
If you need any further assistance or clarification, please feel free to reach out via our customer support channels, and we will be in touch.
Best,
David
