“My 'imperfect' selection had three pieces that arrived less that fresh. One peach was moldy, one avacado was mouldy and one nectorine was moldy. The fruit was wrapped well and dry on delivery but three pieces was disappointing. this box arrive separately to the other box so unless they were dispatched on different days the 'imperfect' box arrive two days later”
Hi,
Thank you for taking the time to share your thoughts. I'm truly sorry to hear that some of the fruit did not arrive in the fresh condition we aim to provide. Your feedback is invaluable to us and helps us ensure a better experience for everyone.
We would like to address your concerns further and see how we can make this right. If you could reach out to us at info@twistedcitrus.co.nz, we would appreciate the chance to assist you.
Best regards,
Yoko
Hi Lynda,
Thank you for your feedback regarding your seasonal fruit box. I’m really sorry to hear that you felt the quality wasn’t up to par, especially with some bruised fruit. We take these concerns seriously as we aim to provide the best value and quality for our customers.
Your input is invaluable to us, and we’d love to assist you further. Please feel free to reach out to us at info@twistedcitrus.co.nz.
Warm regards,
Team Twisted Citrus
