Hi Gillian,
Thank you for your amazing 5-star review! We're so glad to hear that our waterproof heavy-duty canvas suits your needs perfectly. Your recommendation means a lot to us and we're happy you found our site excellent!
Cheers,
Team UK Fabrics Online
“Used as the base fabric for an outdoor cushion to sit on the ground to stop the rest of the cushion getting too damp. Sews very well on the machine despite both materials used for the project being heavy weight. Easy to cut and handle and would happily use again.”
Hi James,
I'm sorry that you've not received your fabric yet.
You placed your order on April 12th; and unfortunately all of the 3-5 day orders we sent on April 14th have been lost by the courier. Due to the Easter Bank Holidays, we only became aware of this problem on April 22nd, and we have spent the last 3 days trying to assist our courier in locating our missing parcels.
As of yet they have not been located; and should we hear nothing tomorrow morning (April 25th); we will be dispatching replacements which should be delivered early next week.
Please accept our apologies for this, and for the delay it has caused. Unfotunately it has affected a large number of our customers, and will be very expensive for us to rectify; so we did want to attempt to locate them first.
My colleague did reply to the email you sent earlier this afternoon 2 hours ago; if you have not received the reply, please check any spam or junk folders in your email inbox. Otherwise, please rest assured that either the original or the replacement will be on it's way tomorrow (April 25th). If you would prefer to cancel and have the order refunded. Please contact us as soon as possible.
Again, please accept our sincere apologies for the inconvenience that this has caused.
Will UK Fabrics Online.
