Hi James,
I'm sorry that you've not received your fabric yet.
You placed your order on April 12th; and unfortunately all of the 3-5 day orders we sent on April 14th have been lost by the courier. Due to the Easter Bank Holidays, we only became aware of this problem on April 22nd, and we have spent the last 3 days trying to assist our courier in locating our missing parcels.
As of yet they have not been located; and should we hear nothing tomorrow morning (April 25th); we will be dispatching replacements which should be delivered early next week.
Please accept our apologies for this, and for the delay it has caused. Unfotunately it has affected a large number of our customers, and will be very expensive for us to rectify; so we did want to attempt to locate them first.
My colleague did reply to the email you sent earlier this afternoon 2 hours ago; if you have not received the reply, please check any spam or junk folders in your email inbox. Otherwise, please rest assured that either the original or the replacement will be on it's way tomorrow (April 25th). If you would prefer to cancel and have the order refunded. Please contact us as soon as possible.
Again, please accept our sincere apologies for the inconvenience that this has caused.
Will UK Fabrics Online.
“Having purchased PVC backed canvas to make a new Gazebo roof I wasn't sure how I was going to do it ,but it was very easy to sew and flowed through my dressmaking machine (normally). I Also purchased some waterproof nylon Ripstop fabric to cover the canopy off the gazebo ,brilliant loved sewing it and my gazebo now has a new fresh look .”
“I am delighted by the quality of this fabric and the fact that I am able to sew it on my sewing machine. It seems to be fantastic value - I am trying to repair a trailer tent and spent tens of hours researching where to buy the waterproof fabric this daunting task would need. The colour of the fabric was also important to me and I was able to find exactly the colour I had hoped for. All I need to do now is finish the job and wait for torrential rain! (I will probably have to go on holiday for this!) If the fabric does not let in water I will be over the moon and just so very grateful.”
