Hi Carolyn,
I'm very sorry to hear that you did not receive the samples. I will arrange a replacement to be sent out for you today.
I can see your email from October 21st, which my colleague replied to on the 22nd. My colleague's last email to you on October 24th, said that to let us know if the samples hadn't arrived in that day's post, and we would send a replacement. My colleague didn't recieve a reply to that email, so she assumed they had been delivered.
I'd just like to check - your original email asked about 2 samples of corduroy. Your order was for plush velvet - Marine blue, not corduroy.
I assume it's the Plush velvet sample which you haven't received?
