Hi Val,
I'm very sorry to hear that you've not received your order. We dispatched it on October 3rd, but there are no tracking updates on the parcel, which typically means that it has been lost in transit. I can see that my colleague did reply to your email on October 14th, but it may have gone to your spam folder. She also sent out a replacement for you, which is now showing scans on the tracking and should be with you any day now.
We're very sorry for any inconvenience this has caused, and we hope that the fabric arrives with you swiftly, and meets your expectations.
Will
UK Fabrics Online
Hi Fiona,
Thank you so much for taking the time to leave us a 4-star rating for our Luxury Plush Velvet Fire Retardant Upholstery Fabric in Navy Blue!
If we may, could you kindly share where we missed the mark? We strive for nothing less than a 5 out of 5 rating, and your insights are crucial in helping us improve. If it is more convenient, please email us to diogo@ukfabricsonline.com.
Looking forward to hearing from you.
Best regards,
UK Fabrics Online.
Hi Jan,
Thank you so much for your 5-star rating of our Luxury Plush Velvet Fire Retardant Upholstery Fabric in Navy Blue!
Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
Hi,
Thank you so much for giving our Luxury Plush Velvet Fire Retardant Upholstery Fabric in Navy Blue a 5-star rating!
We would love to see our fabrics in action! If you can, please add a picture or two to this review. We would be super grateful.
Hope to serve you again in the near future.
Best regards,
UK Fabrics Online.
