“I have an autistic son who wets his bedroom floor I find this product easy to use and effective. I simply blot up the wet and then apply this product and have been very happy with the results.”
Hi Matt.
We are sorry to hear you had a negative experience with our product.
We know our products and we completely back them with a money back guarantee to work as directed or your money back. However when customers tell us it hasn't work we always ask a few questions...
1. How big is the area of timber you are treating?
2. Do you know how old the stains are?
3. How much product did you use and how many times did you treat?
4. Did you use previous products before applying urineFREE. If yes, what?
5. After urineFREE had dried, did you remove the residue completely with clean water and a clean cloth?
6. How long did you leave the urineFREE on the timber to break down the stain and the uric crystals?
7. What sort of urine is it? Cat, dog, human.
The number 1 reason urineFREE may not work is that previous products have been used before. Products containing chemicals and detergents will NOT remove urine. They remove the non-soluble components of urine, but leave behind the uric acid crystals that lodge into the fibres of the carpet. If chemicals or detergents have been used before then these products coat the uric acid crystals (like a wax sealer to a floor) making it very difficult for any product including biological products such as urineFREE to penetrate, even water won't remove it. These uric acid crystals will therefore remain, leaving the stain and the odour for good. As per our instructions we recommend removing as much of previous products as possible using a wet cloth to sponging out, rinsing the cloth in running water to wash away the previous products. Once you are sure that the previous products have been removed then you can apply urineFREE.
I recommend covering the stain with glad wrap after you have saturated the area and leaving for up to 24hrs so urineFREE has dwell time to continue to break the crystals down aswell as the stain.
As long as urineFREE is wet, it will continue to work to break down the crystals.
As soon as urineFREE dries, it deactivates.
Multiple treatments may be necessary to lift the stain completely from the timber but if the urine has been there a while, then wood burn may have happened. Black staining from long-term exposure is common. Using urineFREE will cause the stain to go grey. Repeated applications will cause the stain to become a lighter grey.
Once treatment is completed and all urine is removed, if the colour is unacceptable, sand back the floor to its original colour and reseal.
You do need to clean the area with water and a clean cloth after each urineFREE treatment to prevent build up. After cleaning, the timber needs to be left to air dry. If you can still smell urine once it's dry, you will need to treat again.
Again we'll be happy to help because we and so many customers know our products work when used as directed. We hope to hear from you.
Thanks
Rachel
