“I ordered a customized blanket, not realizing that it came in multiple sizes. The picture showed the large size, which I assumed I was ordering
It took a few days shy of a month to arrive. I was notified at 2am by text that it was in my mailbox, which was not the case. It arrived 3 days later. The quality was extremely poor for the size and price. I paid $50 for a blanket the size of a bath towel. I went back to the website to figure out how I could have ordered a bigger size and it was extremely hard to find, even though I was specifically looking for it.
I have never written a negative review, but I will not order from this company again.”
Hi Julie,
Thank you for your feedback.
We've checked your order and you ordered "Dog Lovers Dog Name My Golden Retriever's Side Custom Text Name Fleece Blanket - Small (30x40 in)" . We have 3 sizes of blanket but you chose the smallest size, so we just made and ship the right size and item to you. You also request to custom "Bailey" on the blanket and we made it right.
Normally, it takes 7-10 days to deliver for sure. Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time took longer than expected. We sincerely apologize for any inconvenience caused.
Best wishes!!
