“The socks are a heavy tight weave stretchy knit. The design is NOT woven into the knit, but instead is printed on the front, then turned over and printed on the back in some sort of ink. So there is a white line down the sides where the print/ink doesn't meet. When the socks are stretched the ink looks broken because it is only on the surface and hasn't soaked into the knit. No heels are indicated on the socks. No labels or washing instructions. Poor quality art/print. Also, Shipping was absolutely terrible. Ordered on Dec 3 and received on Jan 12. The shipping label was very strange as it indicated that it had shipped from John Doe to Undefined.”
Hi Nanci,
Thank you for your feedback.
We are so sorry because you need to wait for this order longer than expected. Due to the global impacts of COVID-19 pandamic, less flights, less delivery man, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
We sincerely apologize because you are not satisfied with our product.
Please send these photos to support email, the support team will receive your case and solve this matter.
Best wishes!
