Hi Darlene,
Thank you for your feedback,
We are so sorry because you need to wait for so long to receive this order and you are not satisfied with it.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, when this package was completed and shipped out, due to the global impacts of COVID-19 pandamic, less flights, less delivery man, due to the holidays and affected by severe cold weather, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
We tried to made good quality product with reasonalble price to ship to you.
We will try to improve our service quality better in the future.
Once again, we are so sorry for inconvenience caused!
Best wishes.
