“I never received my socks. I ordered them ahead of time for a wedding. This wedding was two weeks ago and I still don’t have my socks even though I have now received an email saying that they have been delivered. At first customer service just apologized, ignoring my refund request but I have not had a reply from them in days now. Not satisfied.”
Hi Benjamen,
Thanks for your review.
We sincerely apologize for any inconvenience caused.
We checked your order carefully and know that your order was delivered successfully to your address on Nov 27th. Here is your tracking number of USPS: 9261290249340691033401. Please contact the USPS and your local PO to get to know where they left the parcel. In some cases, the mailman might put it in the wrong mailbox of the neighbor.
We do sorry because we can refund your order. Actually, we processed the socks and shipped the package to you. This is a rare case and we also do not want it happen.
If you have any questions or need any assistance, pls contact us via email: support@zologifts.com.
Wish you a happy weekend!
Posted 4 years ago
Hi Benjamen,
Thanks for your review.
We sincerely apologize for any inconvenience caused.
We checked your order carefully and know that your order was delivered successfully to your address on Nov 27th. Here is your tracking number of USPS: 9261290249340691033401. Please contact the USPS and your local PO to get to know where they left the parcel. In some cases, the mailman might put it in the wrong mailbox of the neighbor.
We do sorry because we can not refund your order. Actually, we processed the socks and shipped the package to you. This is a rare case and we also do not want it happen.
If you have any questions or need any assistance, pls contact us via email: support@zologifts.com.
Wish you a happy weekend!
