“Ordered in November. Did not ship until January. I cancelled the order when I didn’t receive until after Christmas. It shipped it after I requested order to be cancelled.”
Hi Margaret ,
Thank you for your feedback,
Scoks normally takes about 6-8 business days to design, process and packing, then, 7-10 business days to ship. Due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time can take longer than expected. We sincerely apologize for any inconvenience caused.
We feel so sorry to hear that problem. However, all the items from our store are made and sold on-demand, as the socks was designed and made according to your order, we can not accept the cancel request. Hope you understand for our policy.
Best wishes!
