“I placed an order as a gift, then did not hear anything about shipping for a week, nor did they respond to my email to customer service. I read the reviews and it seemed like I was out of luck. I disputed the charge with my credit card company, and that got their attention. I received an email then stating their shipping was delayed and that they would process the order. I told them I would withdraw the dispute if the item was delivered, and indeed it was delivered today, so I am happy to pay. Happy ending. My friend loved her gift. If they had been quicker to respond about shipping initially, I could give a 5 star review.”
Hi Debra, thanks for your feedback. We are happy to know that you received your order. Sorry for the late update, normally we usually sent the email to confirm the orders around 24-48 hours after receving them, we did not know why you did not received the email, we will check with Technical team about this matter. Once again, we sincerely apologize for any inconvenience caused and hope we have more chance to bring you our best items in the nearest future.
