“It took almost a month to receive my order. It was to be a birthday present and I ordered it 2 weeks before the birthday. I’ll never order from you again.”
Hi Rebecca ,
Thank you for your feedback.
We're so sorry because you need to wait for this package so long. Normally, it takes 5-7 business days to create and 7-10 business days to deliver.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, due to the global impacts of COVID-19, the shipping process has been affected seriously, so the shipping time can take longer than expected. We sincerely apologize for any inconvenience caused.
Thank you and hope you will understand.
Best wishes!
