“The description said their team would contact me for print approval, but never heard from them. It took over a month to arrive (way past Christmas and I ordered on December 5th), and the fabric isn't awesome. When they are stretched out at all the design disappears too. So, cute idea, but not executed well. I would not order again.”
Hi Cheryl,
Thank you for your feedback. We sincerely apologize because you need to wait for this order longer than expected.
Because the epidemic is more serious, we need to reduce the number of workers to secure safety, our factory is overloaded and all of workers need to work overtime for many days to complete orders and ship out as soon as possible. therefore the processing time takes longer than usual.
Besides, less flights, less delivery man, due to the holidays and affected by severe cold weather, the shipping process has been delayed, so the shipping time took longer than expected. We do not want it happen, we always hope that our customers can receive their orders as soon as possible. But we can not control the shipping time. Hope you understand for us in this matter.
Therefore, we hope you will understand and be sympathetic with us through this very tough time.
We will improve our service quality better in the future,
Best wishes!
