“Ordered socks on 11/27/20 Received them on 1/2/21. Socks are cheaply made without a heel. Website says location is California...they were shipped from China. I kept getting emails that item had shipped, but would not provide tracking number. This entire transaction was a disaster.”
Hi Cheryl,
Thank you for your feeback.
Normally, it takes 6-8 business days to create and 7-10 business days to ship. Due to the Covid-19, the shipping time is delayed seriously therefore it took longer than expected. We are so sorry about that.
Because we did not receive your email, we did not reply it. We always reply customer email in 24 hours.
We also note WHERE OUR ITEMS ARE MADE on our website clearly:
It depends on your country of residence. We have 2 factories. One in the USA and one in ASIA. Almost, all of our products are produced in the USA, however, due to the Global impacts of COVID-19, our factory in the USA is overloaded, so we have to process your order in some countries out of the USA, please understand in this matter. The quality of the masks won't let you down at all, we always try our best to produce and bring customers the best items.
Best wishes!
