Hi Spencer,
Thanks for your review.
We sincere apologize for any inconvenience caused. Normally, it takes 3-5 business days to process and 7-10 business days to deliver. We noted this information on our website.
Or, you can contact us via email: support@zologifts.com to check your order for you. We will response around 24 hours.
Thank to your feedback, we can improve our service better in future. Best wishes!