“Order was canceled, item never received!! I order this hat Nov 3rd and request cancellation Nov 4th. Where any contract can be canceled within this time limit. Took 24 days for Zolo Gifts to talk about this order. Also I order the "Official Make America Great Again 45th President Red Election 2020 Hat Baseball with large prints", for fakes with no 45...no Trump 2020, no large flag, and no large Prints. Do not trust Zolo Gift...Total Scam !!!! request return, but no response from Zolo Gift....no phone to call too.”
Hi Herman,
Thanks for your review.
We sincerely apologize for any inconvenience caused.
We checked your order carefully and know that your order was delivered successfully to your address on Nov 27th. Here is your tracking number of USPS: 9374869903505742142040. Please contact the USPS and your local PO to get to know where they left the parcel. In some cases, the mailman might put it in the wrong mailbox of the neighbor.
If you have any questions or need any assistance, pls contact us via email: support@zologifts.com.
Wish you a happy weekend!
Posted 4 years ago
Hi Herman,
Actually, we responsed to your email right away. Although our hats had not any errors in seams and design, but we offer a refund 30% for supporting your case but you have not response.
Please kindly note that we are not scam. We do not have hotline but the customer can contact us via email, we will reply around 24 hours.
Thank you so much!
