“Placed my order January 25 for a valentines gift. I just received it today from China. I tried to get information several times from Zolo and only got one response. Worst customer service I will never order from this company again”
Hi Robert,
Thank you for your feedback.
We are so sorry because you need to wait for this order longer than expected.
Normally, it takes 5-7 business days to design, process and pack. However, due to the global impact of the COVID-19 pandemic, we have to cut off the quantity of our workers to ensure the safety of their health, the workers have to stand 2m apart from each other. So, the processing delay occurred.
Besides, the shipping process has been affected seriously, so the shipping time took longer than expected. We sincerely apologize for any inconvenience caused.
We also check our inbox, we received 1 email from you on 3rd Feb and replied it already.
We will try to improve our service quality better in the future.
Best wishes!
