“Made the change to Zero to do our bit for mother nature and teach the kids about recycling where we can.
Best part is, the product works really well! Cleans just as well as typical store bought laundry liquid, the smell is very natural and light.
My daughters eczema also doesnt flare up, which most other liquids do so this is a win for us and i dont see us not refilling with Zero long term. Thanks!”
“I simply love this laudry liquid. My clothes come out clean and smell amazing! It really goes a long way and of course, I love only ever using one bottle.”
“The liquid smells lovely in the bottle, but when I take the clothes out of the dryer or off the line, they have a sour smell that becomes more definite when I wear them . To the point where I have had to buy some laundry detergent and rewash everything!”
Hi Kim,
Super sorry to hear that you are having issues with the Laundry Liquid. Yikes!
To be honest, you are not the first person to have reported this. So far we have observed this as quite an isolated issue experienced by around 0.2% of our customers on fabrics… Unfortunately, it seems you fit into this unlucky minority!
Good news is we are in the process of solving the issue and have some version 2 samples being tested in the world as we speak👌🏼
As part of our investigation process... It would be really helpful for us if you'd be able to answer these Qs:
What is the Batch number that is stamped on the top of the (coloured) lid of the refill pouch?
What Washing machine type (Top or Front loader etc.) do you have?
What water temperature does the cycle usually use?
Are you on hard or soft water?
Did you observe the smell on all items in your wash like cottons, towels etc.
Was the wash left damp in the washing machine/basket for an extended period?
Anyhooo, apologies if that feels a smidge intrusive Ha....
This must be so disappointing for you! We sure do hope you can still love us.
Please know that we have processed a refund (from your most recent order with us) to make up for that trouble-making do-goodie. You should receive an email confirmation about this, so keep an eye out for that. You should also see this pop back into your Account within 1-3 Biz days depending on whom you bank with 👌🏼
Be sure to remove this do-goodie from any upcoming Subscription orders if needed too.
Thanks for your support and understanding... and for reaching out about this. We truly value hearing from our community 🥰
Look forward to hearing from you!
Zero Co
