“Seems to wash general laundry well, I still pre-soak hubby's work clothes because he gets grease and all sorts on them but as for the scent, it's completely gone when clothes are dry whether they are line dried inside or out, or in the dryer. I would love a 'strong' scent option as I like my laundry to have a smell and I don't want to have to use SUP fabric softener as its not good for the washing or the planet!”
We hear ya Brylie!
Fragrance is a super tough one as we understand that it is personal preference and long term, one size cannot fit all. We have found scents to be a lil like goldilocks, some say too much, some say not enough and some say just right.
Stoked that you are loving the fragrance so much you want more and that the formula is effective for your home 🙌🏼
“The detergent actually cleans really well and our clothes come out in good condition, not rough or dried out like with other eco friendly brands. My partner commented the linen smells fresh and clean too, it's good to know we can still get a nice fragrance without the hormone disruptor in regular laundry soaps.
I use half to a full cap in each load and I feel like I've gotten value for money. I was worried it'd end up alot more expensive but so far it seems to be not much different, not enough for me to notice anyway.
Looking forward to welcoming our new baby and having a toxin free lau dry option for her clothes, that's why I decided to try Eco Co in the first place.
I'll be making this switch permanent.”
“I've been breathing in these toxic fumes all day! The house is full of fumes from this stuff and I honestly can't breathe. The fancy bottles might be good for the planet but breathing in this stuff toxic! I used half a cap in the washing machine and I almost need to go to hospital!”
Yikes Dylan!
We are so sorry to hear that this has been your experience and that you feel as though our Laundry Liquid in its current formulation is causing you to feel this way to the extent of considering medical treatment 💔 We have genuinely never had this feedback before.
Fragrance is a super tough one as we understand that it is personal preference and long term, one size cannot fit all. Some say too much, some say not enough and some say just right.
If you are at all interested, you can read about our eco-fragrance here:
https://support.zeroco.com.au/en/knowledge/fragrances
We definitely have no nasties in our plant-based formulations. You can check out a full list of ingredients here:
https://support.zeroco.com.au/en/knowledge/what-ingredients-are-in-your-products-1
We are truly sorry for the discomfort this product caused you in its current formulation and we are of course mortified that this was your experience. We hope you can still love us for our other products and our mission.
You can get the ball rolling on a refund of this product here:
https://support.zeroco.com.au/en/knowledge/refunds-returns
Look forward to hearing from you!
Zero Co
Hi Andrew,
Thank you so much for your order, support and for taking the time to provide us with your valuable feedback.
Oh no! Super sorry to hear that you aren't finding the Laundry Liquid effective. Yikes!
We would love to grab some extra info around how you were using this particular do-goodie if you had the time?
We have been getting really great feedback around this plastic-busting product so you can bet we wanna hear about it if you aren't happy to see what tweaks can be made!
As part of our investigation process.... It would be really helpful for us if you 'd be able to answer these Q's:
You mentioned stained clothes, what happened here?
How are using the Laundry Liquid? (i.e. is this going in a dispenser or directly onto clothes?)
What Washing machine type (Top or Front loader etc.) do you have?
What water temperature does the cycle usually use?
Are you on hard or soft water?
Are there particular fabrics you notice an undesirable result more than others?
Anyhooo, apologies if that feels a smidge intrusive....We would just love to pass this info onto our labs 👩🏻🔬
This must be so disappointing for you! We sure do hope you can still love us through this journey. Having feedback from our epic customers (YOU) means the world to us so we can ensure we are creating a products that is not only good for the planet, but that y'all love!
Please know that we offer a 30-day Money Back Guarantee on all of our products, if you wanted to get the ball rolling, head here:
https://support.zeroco.com.au/en/knowledge/refunds-returns
Look forward to hearing from you.
Zero Co
“Does the job in terms of cleaning clothes and the smell is nice and subtle and doesn't have any heavy perfume or 'cleaner' smell lingering around. Very fresh!”
