Despite a trouble free year my renewal premium had risen by £50. When I asked why this was the young lady was unable to give a satisfactory answer and was rather brusque. I mentioned that the government crackdown on false claims and ambulance chaser should have meant premiums should reduce, but to no avail. I told her I had a cheaper quote but she was reluctant to engage in any negotiation unless I told her what that was, which seemed to give her the initiative so I declined. Typical insurer I suppose, no care for a loyal customer and out to get whatever they can