Telephoning this company is a total nightmare on a Saturday, you are kept on hold for ages, I telephoned at approx 10:00 and was redirected to three different departments which put me on hold for at least 20mins and more, some with background music and other times just deadly silence, which is more annoying than the music. After three attemps of getting through I eventually spoke to a really helpful gentleman RD7 who explained in detail about my policy, unfortunately he got the brunt of my anger initially, but he dealt with this professionally and turned it all around, I ended up going away happy, but only after a couple of hours. 3245807.