This morning, when I spoke with one of your telephone agents, Luke, I was upset as I had not been able to download my documentation. Luke, however, calmed me down and talked me through the process with a lovely, warm air of authority. I would like to vote for him to be your Employee of the Month, as well as propose a £20,000 pay rise for him, with an extra 6 weeks holiday awarded. Toni's curent quota. A big THANK YOU ago Luke!
10 years ago
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