A) The service when I have renewed my policy was excellent & easy. B) I have made a claim last year. The claim was at 2 stages. Stage 1-Repoeting the claim: This process was very poor & below any standard & I have considered to not renew my policy with Onecall. It was difficult & expensive phone call to get hold of anyone & when I have eventually done that I have passed around & talk to all sorts of people & one thing one common between all of them. Lack of knowledge, competency etc. At one stage I have been passed to someone dealing with motor insurance even though my claim was a home insurance issue!! Stage 2: After reporting the claim the communication was also patchy, not efficient & definitely not professional. At one stage email gone missing!! However, the service was acceptable when the claim was accepted. Conclusion: It is not acceptable in this day & age Onecall cannot process & handle such a basic & routine task. Regards Masoud Jafari