There was an error on the dates of my new insurance, my old one ran out at midday, the new one started the following midnight. It was dealt with, no questions asked. But it took me over 30 minutes to get through, plus a further 20 minutes stuck with a phone to my ear. I did tell One Call that I had just acquired a dash cam, thinking it would bring my premium down, they came back and wanted £30 more. But they did honour the original price, how nice of them. If they hadn't I would have gone elsewhere. Also I got text saying £25 cash back for taking a new policy out. Yeah right, £25 was knocked off the premium. I should have said no to the policy then, or during my cooling off period. Let us see if I get £10 for this review?