Samuel Wells -SW1- was my contact for One Call home insurance renewal. He was courteous, efficient and helpful. My only criticism would be that he recited the information , relating to the policy and the renewal much too quickly, and this made it difficult to follow. I understand that a lot of information needs to be communicated, and that calls and time cost money, and that this is probably the method he has been instructed to use (ie not necessarily his fault) , however,as someone who has trained and (successfully) managed telephone marketers in the past I think half the speed of delivery would have been 100% easier to understand, and therefore more user friendly