I had got a quote online which was easy and a good price, but needed to confirm if the policy covered me in France "fully comprehensive" or not and I also needed to take out European breakdown cover so I decided to phone them. My sales person "ar6" was keen to help and pleasant throughout, but spoke very quickly and was reeling off lists of information in quick succession and then asking me if this was ok. I asked them if they could speak slower (which made me feel like an idiot). I had to concentrate very hard and needed to ask several times for parts to be repeated leaving me feeling inadequate, when I am of good intelligence and not hard of hearing. The sales person was very quick to talk but not so quick to listen and take on board what I was asking (maybe under time pressure?). Responses to my enquiries came in the form of mixed information - referring to the breakdown cover as "fully comprehensive" and confusing the 90 day EU car insurance as breakdown cover which was included as part of the quote I'd received - none of which made sense or was accurate (maybe just new to the job?). It took persistence and several attempts to eventually be confident that I had got what I'd asked for. It is very important that the customer gets every detail correct but the off-pat fast delivery, can pressure you into a standard "yes - I understand" type response that may not be correct - It is of little consequence to the insurer but of big consequence to the customer if we are not given thinking time. Please One Call - I don't work in the world of insurance so I need to be free to get my head around what the jargony statements that you reel off to me mean - please remind your staff to remember that your world is somewhat alien to us "outsiders". I think I got what I wanted in the end but it wasn't the clearest of experiences. I fear for those who are less forward and confident than myself who could easily be confused into agreeing to something they didn't want to.