Nicole NC4 was very helpful and pleasant to deal with - so much nicer and easier to understand and talk to someone who speaks the same English as me. Really appreciate UK call centre ethic. Nicole had to deal with several questions from me including different quotes that I was getting from your online page and from an email quote. She did not hesitate to find out why they were different and explain everything. We had an engaging and informative dialogue and she was very professional, listening to me and helping me understand what was being offered. Once I had clarified my questions I bought my car insurance with her. Thank you for such down to earth helpful staff, Nicole is a credit to you.