I wasn't very happy on receiving my pre contract, I found the policy to be very misleading, when the policy arrived it was a different price to what I was quoted originally on the compare site it also say's that if you are not happy with the policy there is a 14 day cooling off period however it does not clearly state that there are still cancellation fee's within this period. I spoke to one of your colleagues Steven sh4 who was extremely helpful and was very thorough in checking everything and explaining everything on the policy to me I was very happy with his service but unhappy with the company policy.