Had to use call center to amend details that had not flowed through from comparison site MSM.com. Spoke to adviser Amy (AR6) - she was helpful, though line was very poor and cut off. Called back and was put through to her again. had to repeat details but service was efficient, if a little rushed. Nature of the business I suppose. No complaints. She was able to match online quote with required adjustment of details. Don't understand why the comparison sites don't link info correctly to the provider sites though. Defeats the point.
10 years ago
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