I phoned One Call to ascertain whether I would receive a renewal notice as my house and contents insurance had only a few weeks left to run. I was really impressed that the phone was answered after only a couple of rings and straight away the young lady who was on the other end of the line made me feel that I wasn't being a nuisance, she assured me that my renewal was in the post and asked if I wanted to know what the new premium was, really helpful I thought, that's why I asked her name. She said her name was Ashley and as I had been genuinely pleased with her response I thanked her for her help. I was invited to write a review and to mention AE2