We renewed our house policy over the telephone this time after receiving a "reminder call". When we called back the operator (RT6) was pleasant and identified our needs. However, we found that the operator had a "script" and it was difficult to understand at times because of the speed in which she was delivering it. Twice she was asked to slow down as we needed to understand exactly what we were paying for and the details concerning our purchase. Perhaps this could be addressed as mistakes are difficult to rectify and time consuming for all.
.
10 years ago
One Call Insurance has a
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